Client Relations Advisor

Ready to level up your customer service game while making a real impact in the legal industry? Join our vibrant Client Relations team at a forward-thinking & innovative legal services company that prioritises people first.
Department:

Client Relations team

Brand:

ONP Solicitors

Location:

Stockport

Employment Type:

Full Time

Workplace Type:

Hybrid

Contract Type:

Permanent

Salary:

Competitive

Job Reference:

CRA2904

Closing Date:

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Job Description

Ready to level up your customer service game while making a real impact in the legal industry?

Join our vibrant Client Relations team at a forward-thinking & innovative legal services company that prioritises people first.

We’re searching for passionate, personable, and professional individuals who thrive on building relationships and exceeding client expectations. If you have great communication skills and love connecting with people, this could be the role for you!

Who we are:

Join our dynamic team at Movera (which includes our brands, ONP, Grindey’s, CLG) where we strive to revolutionise the conveyancing process with exceptional customer service. As a leading provider in the industry, we pride ourselves on delivering seamless experiences for our clients. We embody four core values that guide everything we do: finding a better way, making a difference, for people, and taking time to celebrate.

Role:

As a Client Relations Advisor, you’ll be the friendly voice that embodies our values and guides our clients through their property transactions. Your role is pivotal in ensuring that every interaction leaves a positive impression and helps ease any concerns our clients may have.

Responsibilities:

• Provide outstanding customer service via phone and email, assisting clients with inquiries related to conveyancing and remortgage processes.

• Educate clients on various stages of property transactions, explaining legal terms and procedures in a clear and empathetic manner.

• Act as a liaison between clients and case managers, ensuring smooth communication and timely resolution of any issues.

• Maintain accurate records of client interactions and transactions, updating databases with relevant information.

• Proactively identify opportunities to improve customer satisfaction and streamline processes within the call centre.

Person Specification:

• Excellent communication skills, both verbal and written, with a friendly and approachable demeanour.

• Strong problem-solving abilities and the capacity to remain calm and composed under pressure.

• Prior experience in customer service.

• Familiarity with conveyancing processes and terminology is a plus but not required; we provide comprehensive training.

• Proficiency in basic computer applications and the ability to learn new software quickly.

Benefits:

• Flexible start times of 8:30am or 9:00am with a 5:00pm finish

• Competitive salary

• Comprehensive training and ongoing support to enhance your skills and knowledge.

• Opportunities for career growth and advancement within the company.

• A positive and inclusive work environment where your contributions are valued and recognised.

• Health and wellness benefits package.

• 25 days annual leave + day off for your birthday

The planned start date is 3rd June – please be aware that unfortunately we cannot accommodate any holidays of more than a couple of days during the first 4-6 weeks.

 

We are an equal opportunities employer, and we believe all employees should be treated fairly and equitably. The Company is committed to eliminating discrimination and promoting equality, diversity and inclusion in the workplace including within our Policies and Procedures, and the areas in which it should have influence.